Product Manager | Data Analytics

Experience in the technology field for over 25 years, has helped me make people’s lives easier. From business equipment to information technology, customer service has been a part of every position I have held. No matter what the field is, there will always be an element that requires human interaction and customer satisfaction. That is where I can help your organization.With a full range of experience from the most current as a Product Manager, I get to bring personalities of all sorts, create teams, and help them succeed. Projects completed on time and within the specified budget with few exceptions. 11 years of managing an operations and support center at Brigham Young University and employed 90 part-time student employees and 4 full-time supervisors. Turnover of part-time employees average 2-5 years depending when they graduate.Hard assignments and exceeding expectations are part of a normal day’s activities. Customer satisfaction is a must and every effort will be made to ensure that happens.

CSR, University Communications & OIT

Michael provides technology strategy and computer support for University Communications. The position he holds is shared between University Communications and the Office of Information Technology.

A Provo native, Michael worked in law enforcement for 15 years, first for the Department of Energy and later with BYU Police where he was an emergency systems technician. He earned a bachelor’s degree in Asian Studies from Brigham Young University.

Systems Administrator, McKay School of Education

Steve has been providing information technology support for the College of Education/McKay School of Education since the MS-DOS/Macintosh/NetWare/Gopher days of 1992. He and his team of student employees manage computer hardware, software, network, and data security, provision and administer servers, and assist faculty and staff in using information technology for their various teaching and research needs. He is currently serving on the university Computer Support Representative Advisory Committee and the Systems Support Career Development Council.