Competency Published Works
Customer Orientation
Hug Your Haters by Jay Baer
How to Win Friends and Influence People by Cale Carnegie
19 Tips to Improve Your Customer Service Skills
Business Acumen
The Power of Habit by Charles Duhigg
Good to Great by Jim Collins
Building Relationships and Reducing Barriers Through Building Business Acumen
How to Develop Business Acumen in your Employees
How to Develop a Strong Business Acumen
Leadership
The Five Dysfunctions of a Team by Patrick Lencioni
Start with Why by Simon Sinek
The One Minute Manager by Ken Blanchard and Spencer Johnson
Extreme Ownership by Jocko Willink and Leif Babin
Primal Leadership by Daniel Goleman
Quiet by Susan Cain
The 21 Irrefutable Laws of Leadership by John Maxwell
Leadership and Self-Deception by Arbinger Institute
Give and Take by Adam Grant
Multipliers by Liz Wiseman and Greg McKeown
Frist, Break All the Rules by Marcus Buckingham
Innovation and Creativity
The War of Art by Steven Pressfield
Steal Like an Artist by Austin Kleon
Creativity by Mihaly Csikszentmihaly
Creativity , Inc. by Amy Wallace and Ed Catmull
Communication
Verbal and Nonverbal Communication
Crucial Conversations by Joseph Grenny and Kelly Patterson
Just Listen by Mark Goulston
Emotional Intelligence
Emotional Intelligence: Developing 'People Skills'
Emotional Intelligence by Daniel Goleman
The Lanuage of Emotional Intelligence by Jeanne Segal
Improving Emotional Intelligence
Technology
Technology and Higher Education Journal
Assessment
Assessment: The 'Wild Card' in Student Affairs
A Coaching Model for Student Affairs Assessment
Missing Link in Assessment
Student Affairs Assessment: Theory to Practice
Enhancing the Professionalization of Student Affairs through Assessment
What We Must Learn From 30 Years of Student Affairs Assessment
Utilization and Perceived Utility of institutional Administrative and Student Affairs Assessment Resources
Student Affairs Assessment, Strategic Planning, and Accreditation
New(er) Methods and Tools in Student Affairs Assessment
Marketing
Equity
Journal of Women and Gender in Higher Education
How to Make an Impact with Diversity in Your Workplace
Listening to Marginalized Voices
Disability-Related Competencies for Student Affairs Generalists
Exploring How Student Activists Experience Marginality and Mattering...
Student Affairs Professionals Experiences With Campus Racial Climate at Preodominantly White Institutions
Whistling Vivaldi: How Stereotypes Affect Us and What We Can Do by Claude Steele
Multiculturalism on Campus by Michael Cuyjet, Chris Linder, Mary Howard-Hamilton, and Diane Cooper
From Equity Talk to Equity Walk by Tia McNair, Lindsey Malcom-Piqueux, and Estela Bensimon
Why Are All the Black Kids Sitting Together in the Cafeteria by Beverly Daniel Tatum
So You Want to Talk About Race by Ijeoma Oluo
Culturally Responsive Teaching and the Brain by Zaretta Hammond
Everyday Antiracism: Getting Real About Race in School by Mica Pollock